Refund Policy

Last updated: September 30, 2026

This Refund and Cancellation Policy governs all payments made to KEYLI FRANCO MEDICAL CORP. (hereinafter “Keyli Franco”) for medical consultations, programs, and other services purchased through the website https://keylifrancomd.com (hereinafter the “Website”), WhatsApp, social media, or any other official channel.

1. Acceptance of this Policy

By making a payment, the user confirms that they have read, understood, and accepted this policy. Payment constitutes express confirmation of the purchase of the service and acceptance of its terms.

2. Nature of the Services

The services provided by “Keyli Franco” are professional, personalized medical services (in-person or online consultations, evaluations, treatment plans, and follow-up). By their nature, they require clinical time reserved exclusively for each patient and cannot be “returned” once provided.

3. Services Rendered: Non-Refundable

Once payment has been made and the service has been provided, in whole or in part, no cancellation, return, or refund will be issued under any circumstances. A service is considered provided when:

• The consultation (in-person or online) has taken place, regardless of its duration.
• The evaluation, treatment plan, medical instructions, or lab/test orders have been delivered.
• For programs or packages, the first session has begun or any program material has been delivered.

Dissatisfaction with results is not grounds for a refund. Medicine does not guarantee specific outcomes: each patient’s response depends on individual factors and on adherence to the medical instructions.

4. Rescheduling Appointments

• Patients may reschedule their appointment one (1) time, free of charge, with at least 24 hours’ notice by email to [email protected] or through the official WhatsApp number.
• The new appointment must take place within 60 days of the original date.
• Changes requested with less than 24 hours’ notice are not guaranteed and are at the discretion of “Keyli Franco”.

5. No-Shows and Late Arrivals

If the patient does not attend or does not join their online appointment without prior notice, the service will be considered provided and the payment will be neither refundable nor transferable. For online consultations, arriving more than 15 minutes late may be considered a no-show. The patient is responsible for having an internet connection, a suitable device, and an appropriate space for the consultation.

6. Sole Exceptions

“Keyli Franco” will issue a full refund or reschedule the appointment, at the patient’s choice, only in the following cases:

• The appointment is canceled by “Keyli Franco” and cannot be rescheduled on a date acceptable to the patient.
• There is a duplicate charge or a verifiable billing error.
• An online consultation cannot take place due to a technical failure attributable to “Keyli Franco”; in this case, it will be rescheduled at no cost.

Approved refunds are issued to the original payment method through Stripe within 10 business days of approval. The time it takes to appear on the patient’s statement depends on the issuing bank.

7. Tests, Products, and Third-Party Services

Lab work, tests, supplements, medications, or third-party services recommended by the doctor are paid directly to those providers and are governed by their own policies. “Keyli Franco” is not responsible for third-party refunds.

8. Disputes and Chargebacks

Before initiating any dispute or chargeback with their bank or card issuer, the patient agrees to contact “Keyli Franco” at [email protected] to resolve the matter directly. Requests will be answered within a maximum of 48 business hours. In the event of a dispute, “Keyli Franco” will provide the financial institution with evidence of the purchase, the acceptance of this policy, and the provision of the service.

9. International Patients

This policy applies to patients in any country. By purchasing a service to be provided immediately or on a scheduled date, the patient expressly requests that the service begin on the agreed date and acknowledges that, once the service has been provided, they lose any right of withdrawal or cancellation (“cooling-off period”) that may apply under the laws of their country of residence. This policy does not limit any consumer rights that cannot be waived under applicable law.

10. Currency and Bank Fees

Prices are stated in U.S. dollars (USD) unless otherwise indicated. Currency conversion fees or international charges applied by the patient’s bank are non-refundable.

11. Changes to this Policy

“Keyli Franco” reserves the right to modify this policy at any time. The version in effect on the date of payment will apply.

12. Governing Language

The governing language of this policy is Spanish. This English version is provided for the user’s convenience. In the event of any conflict, the Spanish version shall prevail.

13. Contact

For any request related to this policy, please email [email protected] with the subject line “Refund Policy.” Leer en español.